Support Domain Architect (SDA), AWS Enterprise Support, Strategic Industries
Amazon Web Services, Inc. · Atlanta, GA · Solution Architect
Full-time
About the role
As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.
AWS Enterprise Support is looking for a Support Domain Architect (SDA) to join our Strategic Industries Premium Support Business Development team. You will operate at the intersection of deep technical consulting, pre-sales architecture, and plan for delivery excellence — building customer value propositions for Unified Operations (UOps), generating pipeline through your customer relationships and Technical Field Community engagement, and serving as a domain CTO ensuring delivery excellence across your specialty.
You will perform technical consulting with customers (architecture design, modernization, migration, optimization), building trust and identifying support solution opportunities
You will partner with Business Development Managers to build pipeline, position deals, and provide technical expertise that unblocks customer conversations
You will serve as a domain CTO — calibrating Domain Specialist Engineers, setting quality standards for delivery artifacts, and ensuring customers realize value from the solutions we sell
You will contribute to industry and technology solution development, ideating and shipping new support offerings that address patterns you observe across customer engagements
Key job responsibilities
Leverage customer consulting relationships and Technical Field Community (TFC) engagement to identify UOps pipeline opportunities and share insights with BDMs
Build data-driven customer value propositions using the Strategic Value Proposition Framework, quantifying UOps impact from support case data and workload analysis
Provide on-demand technical expertise to advance deals — addressing customer objections, positioning solutions, and presenting to VP/CTO-level executives
Define proof-of-value success criteria and KPIs for customer engagements
Serve as domain CTO — calibrating Domain Specialist Engineers, setting quality standards for CWR and CountDown Premium artifacts, and ensuring delivery consistency
Ideate and ship industry-specific and technology-specific support solutions integrating UOps with AWS products (IDR, CDP, AMS, DevOps Agent, Security Agent)
Build AI-powered tools and frameworks that scale BD effectiveness across the organization
Maintain deep technical expertise in your domain (Security, Networking, Containers, Big Data/AI-ML, or SAP) through hands-on consulting: architecture design, migration, modernization, and optimization
Contribute to Well-Architected Framework lenses, customer events, blog posts, and enablement programs
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
- 5+ years of design/implementation/operations/consulting with distributed applications experience
- Experience in external enterprise customer-facing role as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences
- Bachelor's degree
- Experience in internal enterprise or external customer-facing environment as a technical lead
- Experience in one or more of the following areas: software design or development, content distribution/CDN, scripting/automation, database architecture, IP networking, IT security, BigData/Hadoop/Spark, operations management, service oriented architecture
- Knowledge of of cloud based architecture, cloud services and experience in customer facing roles
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
USA, GA, Atlanta - 153,600.00 - 207,800.00 USD annually
USA, NY, New York - 169,000.00 - 228,600.00 USD annually
USA, TX, Austin - 153,600.00 - 207,800.00 USD annually
USA, TX, Dallas - 153,600.00 - 207,800.00 USD annually
USA, VA, Herndon - 153,600.00 - 207,800.00 USD annually
AWS Enterprise Support is looking for a Support Domain Architect (SDA) to join our Strategic Industries Premium Support Business Development team. You will operate at the intersection of deep technical consulting, pre-sales architecture, and plan for delivery excellence — building customer value propositions for Unified Operations (UOps), generating pipeline through your customer relationships and Technical Field Community engagement, and serving as a domain CTO ensuring delivery excellence across your specialty.
You will perform technical consulting with customers (architecture design, modernization, migration, optimization), building trust and identifying support solution opportunities
You will partner with Business Development Managers to build pipeline, position deals, and provide technical expertise that unblocks customer conversations
You will serve as a domain CTO — calibrating Domain Specialist Engineers, setting quality standards for delivery artifacts, and ensuring customers realize value from the solutions we sell
You will contribute to industry and technology solution development, ideating and shipping new support offerings that address patterns you observe across customer engagements
Key job responsibilities
Leverage customer consulting relationships and Technical Field Community (TFC) engagement to identify UOps pipeline opportunities and share insights with BDMs
Build data-driven customer value propositions using the Strategic Value Proposition Framework, quantifying UOps impact from support case data and workload analysis
Provide on-demand technical expertise to advance deals — addressing customer objections, positioning solutions, and presenting to VP/CTO-level executives
Define proof-of-value success criteria and KPIs for customer engagements
Serve as domain CTO — calibrating Domain Specialist Engineers, setting quality standards for CWR and CountDown Premium artifacts, and ensuring delivery consistency
Ideate and ship industry-specific and technology-specific support solutions integrating UOps with AWS products (IDR, CDP, AMS, DevOps Agent, Security Agent)
Build AI-powered tools and frameworks that scale BD effectiveness across the organization
Maintain deep technical expertise in your domain (Security, Networking, Containers, Big Data/AI-ML, or SAP) through hands-on consulting: architecture design, migration, modernization, and optimization
Contribute to Well-Architected Framework lenses, customer events, blog posts, and enablement programs
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic qualifications
- 5+ years of hands-on infrastructure, troubleshooting, systems administration, networking, DevOps or applications development experience- 5+ years of design/implementation/operations/consulting with distributed applications experience
- Experience in external enterprise customer-facing role as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences
- Bachelor's degree
Preferred qualifications
- Experience in a 24x7 operational services or support environment- Experience in internal enterprise or external customer-facing environment as a technical lead
- Experience in one or more of the following areas: software design or development, content distribution/CDN, scripting/automation, database architecture, IP networking, IT security, BigData/Hadoop/Spark, operations management, service oriented architecture
- Knowledge of of cloud based architecture, cloud services and experience in customer facing roles
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, GA, Atlanta - 153,600.00 - 207,800.00 USD annually
USA, NY, New York - 169,000.00 - 228,600.00 USD annually
USA, TX, Austin - 153,600.00 - 207,800.00 USD annually
USA, TX, Dallas - 153,600.00 - 207,800.00 USD annually
USA, VA, Herndon - 153,600.00 - 207,800.00 USD annually