Sr Program Manager - Quick Commerce NYC Strategy
Amazon.com Services LLC · Nashville, TN · Program Management
Full-timeSenior
About the role
The Senior Program Manager, Quick Commerce NYC Strategy will own the development and execution of the strategy to launch and scale Quick Commerce across New York City. NYC presents unique challenges across real estate, site design, delivery, operations, technology, and regulation that require a market-specific approach. This role will use data to determine where and how we should operate, identify where the standard Quick Commerce model needs to adapt, and develop solutions that balance customer experience, speed, cost, and scalability.
The Senior Program Manager will work cross-functionally across Real Estate, Design, Operations, Last Mile, Product, Tech, Finance, Legal, and Public Policy to translate the NYC strategy into an executable roadmap. This role will own complex, cross-functional workstreams from strategy through launch, develop data-driven recommendations for senior leadership, and drive decisions across teams where there is no established playbook.
Key job responsibilities
- Own the end-to-end NYC Quick Commerce strategy and launch plan, spanning network, real estate, design, operations, delivery, product, technology, and regulatory workstreams.
- Develop data-driven network and coverage recommendations using customer demand, delivery speed, site economics, capacity, and real estate availability to determine where and how QC should scale across NYC.
- Evaluate site-level business cases and operating scenarios, quantifying trade-offs across coverage, CAPEX, delivery cost, operating cost, and launch timing.
- Define the NYC operating model, identifying where the standard QC model can be applied and where NYC-specific solutions are required.
- Develop the delivery strategy by geography, evaluating e-bike, DSP, vehicle, and alternative delivery models against cost, speed, density, capacity, and operational feasibility.
- Translate NYC-specific requirements into product and technology roadmaps, defining requirements, prioritizing capabilities, and developing interim solutions where needed.
- Partner with Real Estate, Design, and Operations to evaluate site feasibility and design alternatives for constrained urban footprints.
- Assess the impact of regulatory and policy changes and translate them into clear recommendations for network, design, delivery, and operating decisions.
- Build scenario analyses and executive recommendations for high-impact decisions, clearly defining the data, trade-offs, risks, and recommended path forward.
- Own the integrated NYC critical path, identifying dependencies and driving cross-functional decisions required to maintain launch timelines.
- Establish and track NYC launch and business KPIs, using performance data and post-launch learnings to refine the model before subsequent site launches.
- Present NYC strategy, performance, risks, and recommendations to senior leadership, driving alignment on decisions required to launch and scale the market.
A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.
The benefits that generally apply to regular, full-time employees include:
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!
At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience influencing multiple stakeholders and leading cross functional teams across geographies and business units
- Experience in end-to-end operations, including under-the-roof fulfillment and last-mile delivery, with demonstrated ability to identify operational constraints and develop scalable solutions.
- Experience launching, scaling, or operating businesses in New York City, with an understanding of the operational, real estate, regulatory, and delivery complexities of dense urban markets.
- Knowledge of general AI tools
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
USA, NY, New York - 127,200.00 - 185,000.00 USD annually
USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually
USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually
The Senior Program Manager will work cross-functionally across Real Estate, Design, Operations, Last Mile, Product, Tech, Finance, Legal, and Public Policy to translate the NYC strategy into an executable roadmap. This role will own complex, cross-functional workstreams from strategy through launch, develop data-driven recommendations for senior leadership, and drive decisions across teams where there is no established playbook.
Key job responsibilities
- Own the end-to-end NYC Quick Commerce strategy and launch plan, spanning network, real estate, design, operations, delivery, product, technology, and regulatory workstreams.
- Develop data-driven network and coverage recommendations using customer demand, delivery speed, site economics, capacity, and real estate availability to determine where and how QC should scale across NYC.
- Evaluate site-level business cases and operating scenarios, quantifying trade-offs across coverage, CAPEX, delivery cost, operating cost, and launch timing.
- Define the NYC operating model, identifying where the standard QC model can be applied and where NYC-specific solutions are required.
- Develop the delivery strategy by geography, evaluating e-bike, DSP, vehicle, and alternative delivery models against cost, speed, density, capacity, and operational feasibility.
- Translate NYC-specific requirements into product and technology roadmaps, defining requirements, prioritizing capabilities, and developing interim solutions where needed.
- Partner with Real Estate, Design, and Operations to evaluate site feasibility and design alternatives for constrained urban footprints.
- Assess the impact of regulatory and policy changes and translate them into clear recommendations for network, design, delivery, and operating decisions.
- Build scenario analyses and executive recommendations for high-impact decisions, clearly defining the data, trade-offs, risks, and recommended path forward.
- Own the integrated NYC critical path, identifying dependencies and driving cross-functional decisions required to maintain launch timelines.
- Establish and track NYC launch and business KPIs, using performance data and post-launch learnings to refine the model before subsequent site launches.
- Present NYC strategy, performance, risks, and recommendations to senior leadership, driving alignment on decisions required to launch and scale the market.
A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.
The benefits that generally apply to regular, full-time employees include:
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!
At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
Basic qualifications
- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience influencing multiple stakeholders and leading cross functional teams across geographies and business units
- Experience in end-to-end operations, including under-the-roof fulfillment and last-mile delivery, with demonstrated ability to identify operational constraints and develop scalable solutions.
- Experience launching, scaling, or operating businesses in New York City, with an understanding of the operational, real estate, regulatory, and delivery complexities of dense urban markets.
Preferred qualifications
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field- Knowledge of general AI tools
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, NY, New York - 127,200.00 - 185,000.00 USD annually
USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually
USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually