Real-Time Customer Success Collaboration Assistant

About the role

I am looking for an experienced Customer Success professional to support our team in real time during customer onboarding, support calls, and account reviews. Our business provides a SaaS platform for small and mid-sized companies. We need someone who can join customer calls, help answer product and process questions, take clear notes, and make sure each customer receives timely follow-up. Key responsibilities: - Join customer onboarding and support meetings when needed - Help guide customers t...