Sr Creative Ops Mgr, Brand Strategy and Copy, Amazon Music Design & Creative Operations
Amazon.com Services LLC · New York, NY · Marketing
Full-timeSenior
About the role
Are you passionate about defining and driving the creative operations strategy that elevates the Amazon Music brand and customer experience at scale? Are you energized by building end-to-end strategic operational frameworks, designing governance structures, and setting the standard for how creative work gets done across a global organization? Do you thrive in ambiguity, translating complex business objectives into streamlined creative workflows that unlock efficiency and raise the bar for cross-functional delivery? If so, the Amazon Music Design & Creative Operations team is looking for a Senior Creative Operations Manager to own the operational strategy for our Brand Strategy & Copy pillar — leading complex programs, influencing senior stakeholders, mentoring team members, and defining the mechanisms that enable our brand strategists and copywriters to do their best work.
Key job responsibilities
Creative Operations Strategy & Program Ownership
• Own the end-to-end creative operations strategy for the Brand Strategy & Copy team, designing the frameworks, workflows, and governance structures that enable strategic creative delivery at scale
• Lead capacity planning across campaigns, tentpole events, and internal initiatives — proactively identifying resourcing gaps, managing trade-offs, and communicating program status to leadership
• Define and continuously improve creative brief templates, intake processes, and prioritization mechanisms that serve the team's evolving needs
• Own project timelines and delivery milestones for complex, multi-workstream programs spanning creative marketing, product launches, and brand strategy initiatives
• Serve as the central operational hub between Brand Strategists, Copywriters, Design, Marketing, and external agency partners — driving alignment, removing blockers, and ensuring flawless execution
• Own budget management and cost reporting for the Brand Strategy & Copy operational portfolio; identify opportunities to optimize spend and drive efficiencies
Workflow Design & Process Innovation
• Define and implement scalable content development workflows and standard operating procedures (SOPs) that the broader creative organization adopts
• Build and maintain comprehensive process documentation, knowledge repositories, and operational playbooks
• Identify, evaluate, and implement workflow optimizations — including AI-powered tooling — that measurably improve creative throughput and reduce cycle time
• Establish and own creative review and approval processes across multiple stakeholder groups; set quality gates and escalation paths
• Design resource allocation frameworks that balance strategic priorities with day-to-day operational demands
Stakeholder Engagement, Influence & Mentorship
• Build deep, trusted partnerships with senior stakeholders across Marketing, Product, and Partner teams — serving as the go-to operational leader for the Brand Strategy & Copy space
• Influence cross-functional roadmaps and planning cycles (OP1/OP2) to ensure creative operations has a seat at the table and appropriate resourcing
• Represent the creative operations practice in leadership reviews, defining key performance metrics and delivering regular business reporting
• Mentor and develop junior Creative Operations Managers and cross-functional partners on operational best practices, raising the bar for the discipline
• Lead vendor and agency relationships — negotiating scope, managing performance, and ensuring external partners meet Amazon's creative and operational standards
A day in the life
We're growing quickly and hiring exceptional talent to drive our creative vision forward. This is an opportunity to join the Amazon Music Design & Creative Operations team as a Senior Creative Operations Manager defining how work gets done within our Brand Creative Copy & Strategy space. In this role, you will own the operational strategy and execution for programs that span creative marketing, product, and brand strategy launches. You will operate as a strategic leader — not just managing workflows, but designing the systems, mechanisms, and governance structures that enable creative excellence at scale. You will influence senior leaders, make high-judgment calls in areas of ambiguity, and set the standard that others in the organization follow.
About the team
The Design and Creative Operations team is embedded within the overall Design organization, driving operational excellence across all business verticals within Amazon Music. We establish end-to-end workflows and standard operating procedures for creative collaboration with all marketing, product, and partner design teams. We set the standard for process, earn trust with all partners, bias for action within tight parameters, and use sound judgment to make decisions in areas of ambiguity or uncharted territory. We own high-level reporting, define and track key performance metrics, and maintain comprehensive documentation on operational processes and best practices. We partner closely with Brand Creative, Brand Strategy, R&B, and Product Design to launch bar-raising experiences across events, livestreams, features, promotions, and the product itself.
- Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams
- 7+ years of experience in creative operations, creative program management, or creative production within a brand, agency, or in-house creative studio environment
- 5+ years of experience developing and implementing creative workflows, SOPs, and governance frameworks
- Experience managing complex, multi-stakeholder creative programs from strategy through delivery
- Experience with capacity planning, budget management, and resource allocation at a portfolio level
- Demonstrated ability to influence senior leaders and drive alignment across cross-functional teams
- Experience working with digital project management and workflow tools (e.g., Adobe Workfront, Asana, or similar)
- Deep expertise in Adobe Creative Suite applications with high proficiency in Adobe Workfront
- Experience implementing AI-powered workflow optimizations in creative operations
- Track record of building scalable, repeatable processes that have been adopted across an organization
- Experience with creative marketing technology stacks and content management systems
- Experience influencing organizational planning and multi-year creative roadmaps
- Data-driven mindset with experience defining and tracking operational KPIs to measure creative efficiency and throughput
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
USA, NY, New York - 155,400.00 - 210,300.00 USD annually
Key job responsibilities
Creative Operations Strategy & Program Ownership
• Own the end-to-end creative operations strategy for the Brand Strategy & Copy team, designing the frameworks, workflows, and governance structures that enable strategic creative delivery at scale
• Lead capacity planning across campaigns, tentpole events, and internal initiatives — proactively identifying resourcing gaps, managing trade-offs, and communicating program status to leadership
• Define and continuously improve creative brief templates, intake processes, and prioritization mechanisms that serve the team's evolving needs
• Own project timelines and delivery milestones for complex, multi-workstream programs spanning creative marketing, product launches, and brand strategy initiatives
• Serve as the central operational hub between Brand Strategists, Copywriters, Design, Marketing, and external agency partners — driving alignment, removing blockers, and ensuring flawless execution
• Own budget management and cost reporting for the Brand Strategy & Copy operational portfolio; identify opportunities to optimize spend and drive efficiencies
Workflow Design & Process Innovation
• Define and implement scalable content development workflows and standard operating procedures (SOPs) that the broader creative organization adopts
• Build and maintain comprehensive process documentation, knowledge repositories, and operational playbooks
• Identify, evaluate, and implement workflow optimizations — including AI-powered tooling — that measurably improve creative throughput and reduce cycle time
• Establish and own creative review and approval processes across multiple stakeholder groups; set quality gates and escalation paths
• Design resource allocation frameworks that balance strategic priorities with day-to-day operational demands
Stakeholder Engagement, Influence & Mentorship
• Build deep, trusted partnerships with senior stakeholders across Marketing, Product, and Partner teams — serving as the go-to operational leader for the Brand Strategy & Copy space
• Influence cross-functional roadmaps and planning cycles (OP1/OP2) to ensure creative operations has a seat at the table and appropriate resourcing
• Represent the creative operations practice in leadership reviews, defining key performance metrics and delivering regular business reporting
• Mentor and develop junior Creative Operations Managers and cross-functional partners on operational best practices, raising the bar for the discipline
• Lead vendor and agency relationships — negotiating scope, managing performance, and ensuring external partners meet Amazon's creative and operational standards
A day in the life
We're growing quickly and hiring exceptional talent to drive our creative vision forward. This is an opportunity to join the Amazon Music Design & Creative Operations team as a Senior Creative Operations Manager defining how work gets done within our Brand Creative Copy & Strategy space. In this role, you will own the operational strategy and execution for programs that span creative marketing, product, and brand strategy launches. You will operate as a strategic leader — not just managing workflows, but designing the systems, mechanisms, and governance structures that enable creative excellence at scale. You will influence senior leaders, make high-judgment calls in areas of ambiguity, and set the standard that others in the organization follow.
About the team
The Design and Creative Operations team is embedded within the overall Design organization, driving operational excellence across all business verticals within Amazon Music. We establish end-to-end workflows and standard operating procedures for creative collaboration with all marketing, product, and partner design teams. We set the standard for process, earn trust with all partners, bias for action within tight parameters, and use sound judgment to make decisions in areas of ambiguity or uncharted territory. We own high-level reporting, define and track key performance metrics, and maintain comprehensive documentation on operational processes and best practices. We partner closely with Brand Creative, Brand Strategy, R&B, and Product Design to launch bar-raising experiences across events, livestreams, features, promotions, and the product itself.
Basic qualifications
- Bachelor's degree- Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams
- 7+ years of experience in creative operations, creative program management, or creative production within a brand, agency, or in-house creative studio environment
- 5+ years of experience developing and implementing creative workflows, SOPs, and governance frameworks
- Experience managing complex, multi-stakeholder creative programs from strategy through delivery
- Experience with capacity planning, budget management, and resource allocation at a portfolio level
- Demonstrated ability to influence senior leaders and drive alignment across cross-functional teams
- Experience working with digital project management and workflow tools (e.g., Adobe Workfront, Asana, or similar)
Preferred qualifications
- Experience leading or mentoring operational team members in a creative or marketing organization- Deep expertise in Adobe Creative Suite applications with high proficiency in Adobe Workfront
- Experience implementing AI-powered workflow optimizations in creative operations
- Track record of building scalable, repeatable processes that have been adopted across an organization
- Experience with creative marketing technology stacks and content management systems
- Experience influencing organizational planning and multi-year creative roadmaps
- Data-driven mindset with experience defining and tracking operational KPIs to measure creative efficiency and throughput
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, NY, New York - 155,400.00 - 210,300.00 USD annually