Academy Content Consultant

Bloomreach is building the world’s premier agentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.

• We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
• We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
• We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.

And we're building all of that on the intelligence of a single AI engine — Loomi — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.

Role Overview

As an Academy Content Consultant, you will join our internal product education team to design and develop high-quality learning content. In this role, you will lead course development projects end-to-end, translating complex product functionality into engaging educational experiences that empower Bloomreach users.   Operating with a degree of autonomy, you will collaborate closely with Subject Matter Experts and cross-functional partners in a fast-paced SaaS environment. This position offers excellent opportunities for continuous growth, tool specialization, and direct impact on customer success.

As an Academy Content Consultant, your job will be to:

• Own Course Development Projects End-to-End: Take full responsibility for the post-design planning, execution, iteration, and timely delivery of assigned course projects.
• Design Instructionally Sound Experiences: Craft logical learning journeys and clear storyboards. You are expected to document and articulate the instructional design rationale (e.g., cognitive load management, scaffolding) behind your major design decisions.
• Develop High-Quality Learning Assets: Independently build complex, multi-component digital assets—including interactive e-learning modules, scenario-based assessments, video software walkthroughs, and supporting job aids, delegating tasks to junior team members where appropriate.
• Collaborate and Partner with SMEs: Independently coordinate with Subject Matter Experts (SMEs) and operational stakeholders to extract technical knowledge, secure their review time, and maintain realistic production schedules.
• Apply Global-First & Accessible Design Principles: Develop experiences with global audiences in mind, using simple language and sentence structures for non-native English speakers. Proactively build content that aligns with the team's accessibility standards and WCAG principles.
• Optimize Production via GenAI: Integrate and test approved GenAI rapid-prototyping tools to streamline script drafting and asset creation, while maintaining rigorous quality assurance (QA) and brand consistency.
• Troubleshoot Authoring Tools & LMS: Serve as a participating technical problem-solver within the team's core authoring toolkit (e.g., Rise 360, Google Slides, Elai) and the Learning Management System (LMS).

You have the following experience and qualities:

• Instructional Design Experience: Ideally 2–3 years of professional experience designing and developing digital learning experiences, preferably within a SaaS, B2B, or high-growth technology environment.
• Grounded Methodology: A strong understanding of modern instructional design theories and frameworks, with the ability to confidently justify your design choices to stakeholders.
• Technical Authoring Proficiency: High comfort and hands-on experience with core authoring systems, video-editing/AI-generation tools, and modern LMS administration. Bonus point if you have experience with Articulate Rise/Rise 360.
• SME Consulting Capability: Strong communication and stakeholder management skills, with a proven ability to guide conversations with technical experts and secure commitments.
• Exceptional English Skills: Exceptional command of written and spoken English (C1/C2 level preferred), with a sharp eye for clear, conversational copy and adapting content for global learners.
• Product Curiosity: An active interest in learning a complex software product suite (including customer data platforms, search algorithms, and e-commerce personalization engines) and translating its capabilities into user value.
• Proactive Project Management: Strong organizational and time-management skills, with a track record of communicating delivery estimations proactively before timelines are impacted.

Your First 90 Days

A rough guide to how we see the role ramping up — a starting point, not a rigid checklist.

• Days 1–30 — Orient & Absorb: Get set up, learn the tools, SOPs, product, and content standards. Take on one small task. Success signal: can work independently in the toolset and has submitted first work for review.
• Days 31–60 — Contribute & Build Capability: Own a module end-to-end, document ID rationale, lead a SME session. Success signal: Competent use of internal project templates, proactive communication with team members and application of feedback. 
• Days 61–90 — Confident with BAU: Familiar with our internal processes and working model, taking on increasing autonomy where appropriate. Success signal: Undertaking assigned projects with enthusiasm, able to delegate in-project tasks as appropriate,  delivered a complete asset on time with positive SME feedback.

More things you'll like about Bloomreach:

Culture:

• A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. 
• We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication. 
• We believe in flexible working hours to accommodate your working style.
• We work virtual-first with several Bloomreach Hubs available across three continents.
• We organize company events to experience the global spirit of the company and get excited about what's ahead.
• We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.
• The Bloomreach Glassdoor page elaborates on our stellar 4.7/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5

Personal Development:

• We have a People Development Program - participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.
• Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*
• Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.
• Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*

Well-being:

• The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*
• Subscription to Calm - sleep and meditation app.*
• We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.
• We facilitate sports, yoga, and meditation opportunities for each other.
• Extended parental leave up to 26 calendar weeks for Primary Caregivers.*

Compensation:

• Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*
• Everyone gets to participate in the company's success through the company performance bonus.*
• We offer an employee referral bonus of up to $3,000!
• We reward & celebrate work anniversaries -- Bloomversaries!*

(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)

Excited? Join us and transform the future of commerce experiences!

If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!

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Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.

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