Sr Learning Business Partner, Global Operations Learning & Development (GOLD) LATAM Go to Market Team
Amazon Servicos de Varejo do Brasil Ltda. · Sao Paulo, Brazil · Human Resources
Full-timeSenior
About the role
Amazon is seeking a high-performing, customer-obsessed Senior Learning Business Partner to drive Learning & Development initiatives across the LATAM region.
In this role, you will own a portfolio of Go-to-Market program delivery for LATAM, deploying leadership development, onboarding, and upskilling solutions that strengthen the manager-employee relationship and equip leaders to drive customer obsession and employee trust. You will act as a strategic partner between Operations, HR, and Product teams, ensuring measurable business impact at scale.
The ideal candidate is a passionate advocate for both the customer and the learner. You communicate with clarity and conviction, bring proven project management capability, and navigate competing priorities with composure. You are equally comfortable presenting to senior leaders as you are diving deep into compliance data. You leverage AI tools confidently to drive efficiency and innovation in your work.
We're looking for a self-starter who thrives in ambiguity and is relentless about continuous improvement. This role requires fungibility — the ability to flex across programs, markets, and priorities as the business evolves, delivering results regardless of the domain.
Key job responsibilities
- Own end-to-end delivery of L&D programs across LATAM, driving compliance, quality, and learner experience
- Build and maintain strategic relationships with senior Operations and HR stakeholders to align learning solutions with business priorities
- Track and report program metrics — using data to identify gaps, drive improvement, and tell the story of L&D impact
- Manage program planning cycles: population identification, session scheduling, facilitator coordination, and stakeholder communications
- Partner with Product teams on content feedback, continuous improvement, regionalization, and new program pilots
- Drive stakeholder communications to a high standard of clarity and professionalism, in both English and Portuguese
- Leverage AI tools to improve efficiency across planning, communications, data analysis, and reporting
- Flex across markets and programs as priorities shift, stepping into gaps with minimal ramp-up
About the team
Global Operations Learning & Development (GOLD) supports Amazon's vision to be Earth's most customer and employee-centric company by driving workforce development across Worldwide Operations. GOLD delivers onboarding, leadership development, and continuous learning experiences for frontline employees, leaders, and HR professionals — equipping them with the leadership skills to drive operational excellence and meaningful employee interactions throughout the employee lifecycle.
- Experience managing multiple projects, prioritizing, planning, and managing time
- Speak, write, and read fluently in English
- Experience working independently with minimal supervision
- Experience building and maintaining strategic relationships with senior stakeholders (Operations, HR, or equivalent)
- Strong data literacy with experience tracking, analysing, and reporting on program metrics to drive business decisions
- Knowledge of adult learning principles
- Experience with AI tools or technology-enabled solutions to drive efficiency in planning, communications, or reporting
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
In this role, you will own a portfolio of Go-to-Market program delivery for LATAM, deploying leadership development, onboarding, and upskilling solutions that strengthen the manager-employee relationship and equip leaders to drive customer obsession and employee trust. You will act as a strategic partner between Operations, HR, and Product teams, ensuring measurable business impact at scale.
The ideal candidate is a passionate advocate for both the customer and the learner. You communicate with clarity and conviction, bring proven project management capability, and navigate competing priorities with composure. You are equally comfortable presenting to senior leaders as you are diving deep into compliance data. You leverage AI tools confidently to drive efficiency and innovation in your work.
We're looking for a self-starter who thrives in ambiguity and is relentless about continuous improvement. This role requires fungibility — the ability to flex across programs, markets, and priorities as the business evolves, delivering results regardless of the domain.
Key job responsibilities
- Own end-to-end delivery of L&D programs across LATAM, driving compliance, quality, and learner experience
- Build and maintain strategic relationships with senior Operations and HR stakeholders to align learning solutions with business priorities
- Track and report program metrics — using data to identify gaps, drive improvement, and tell the story of L&D impact
- Manage program planning cycles: population identification, session scheduling, facilitator coordination, and stakeholder communications
- Partner with Product teams on content feedback, continuous improvement, regionalization, and new program pilots
- Drive stakeholder communications to a high standard of clarity and professionalism, in both English and Portuguese
- Leverage AI tools to improve efficiency across planning, communications, data analysis, and reporting
- Flex across markets and programs as priorities shift, stepping into gaps with minimal ramp-up
About the team
Global Operations Learning & Development (GOLD) supports Amazon's vision to be Earth's most customer and employee-centric company by driving workforce development across Worldwide Operations. GOLD delivers onboarding, leadership development, and continuous learning experiences for frontline employees, leaders, and HR professionals — equipping them with the leadership skills to drive operational excellence and meaningful employee interactions throughout the employee lifecycle.
Basic qualifications
- Experience owning program strategy, managing end-to-end delivery, and communicating results to senior leadership- Experience managing multiple projects, prioritizing, planning, and managing time
- Speak, write, and read fluently in English
- Experience working independently with minimal supervision
- Experience building and maintaining strategic relationships with senior stakeholders (Operations, HR, or equivalent)
- Strong data literacy with experience tracking, analysing, and reporting on program metrics to drive business decisions
Preferred qualifications
- Bachelor's degree or equivalent in Instructional Systems Design, Adult Learning, Learning & Development, HR or a related discipline- Knowledge of adult learning principles
- Experience with AI tools or technology-enabled solutions to drive efficiency in planning, communications, or reporting
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.