Research Strategist, PXTCS Experience Research
Amazon.com Services LLC · San Francisco, CA · Design
Full-time
About the role
Our team is looking for a Research Strategist to help execute research strategy, working closely in a collaborative environment. You will deliver actionable insights that guide decisions as we create engaging and customer-focused experiences for Amazon employees.
Key job responsibilities
• Lead research initiatives that align with business strategy using behavioral science research methods and experimental design
• Design and execute research studies using optimal quantitative and qualitative methods
• Manage the complete research lifecycle from proposals and methodology design to participant screening, session moderation, analysis, and insight delivery
• Communicate complex concepts clearly across different audiences and organizational levels
• Help partner teams identify the most relevant research questions
• Deliver focused, actionable research insights to support PXT executives in strategic decision making
• Collaborate with design, product management, economists, and scientists to develop innovative end-to-end solutions for top outcomes
About the team
The Central Science Team within Amazon's People Experience and Technology organization (PXTCS) uses economics, behavioral science, statistics, and machine learning to improve Amazon processes while enhancing Amazonians' well-being and work value. Our interdisciplinary team combines science, research, human-centered design, and engineering to develop solutions that measurably achieve this goal.
- Bachelor's degree in HCDE, Human Factors, Cognitive Psychology, or a related field
- Experience in leading User Research projects with demonstrated impact
- Experience (end to end) with all aspects of research (study design, recruiting, moderation, analysis, reporting)
- Experience with lab-based user testing, remote testing, iterative prototype testing, survey design, and usage of multiple methods within a study
- Have a portfolio demonstrating past work experience and deliverables (e.g., study plans, reports, personas)
- Knowledge of quantitative data analysis and statistics
- Experience conducting and applying research in a global context
- Experience working in a highly Agile/Scrum environment
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
USA, CA, San Francisco - 143,100.00 - 193,600.00 USD annually
USA, MA, Boston - 130,100.00 - 176,000.00 USD annually
USA, VA, Arlington - 130,100.00 - 176,000.00 USD annually
USA, WA, Bellevue - 130,100.00 - 176,000.00 USD annually
USA, WA, Seattle - 130,100.00 - 176,000.00 USD annually
Key job responsibilities
• Lead research initiatives that align with business strategy using behavioral science research methods and experimental design
• Design and execute research studies using optimal quantitative and qualitative methods
• Manage the complete research lifecycle from proposals and methodology design to participant screening, session moderation, analysis, and insight delivery
• Communicate complex concepts clearly across different audiences and organizational levels
• Help partner teams identify the most relevant research questions
• Deliver focused, actionable research insights to support PXT executives in strategic decision making
• Collaborate with design, product management, economists, and scientists to develop innovative end-to-end solutions for top outcomes
About the team
The Central Science Team within Amazon's People Experience and Technology organization (PXTCS) uses economics, behavioral science, statistics, and machine learning to improve Amazon processes while enhancing Amazonians' well-being and work value. Our interdisciplinary team combines science, research, human-centered design, and engineering to develop solutions that measurably achieve this goal.
Basic qualifications
- 3+ years of proven success leading User Research projects with demonstrated impact experience- Bachelor's degree in HCDE, Human Factors, Cognitive Psychology, or a related field
- Experience in leading User Research projects with demonstrated impact
- Experience (end to end) with all aspects of research (study design, recruiting, moderation, analysis, reporting)
- Experience with lab-based user testing, remote testing, iterative prototype testing, survey design, and usage of multiple methods within a study
- Have a portfolio demonstrating past work experience and deliverables (e.g., study plans, reports, personas)
Preferred qualifications
- Master's degree in Human Factors, HCDE, or Cognitive Psychology- Knowledge of quantitative data analysis and statistics
- Experience conducting and applying research in a global context
- Experience working in a highly Agile/Scrum environment
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, San Francisco - 143,100.00 - 193,600.00 USD annually
USA, MA, Boston - 130,100.00 - 176,000.00 USD annually
USA, VA, Arlington - 130,100.00 - 176,000.00 USD annually
USA, WA, Bellevue - 130,100.00 - 176,000.00 USD annually
USA, WA, Seattle - 130,100.00 - 176,000.00 USD annually