Senior SDM, Product and Offers Experience
ADCI - Karnataka · Bengaluru, India · Software Development
Full-timeSenior
About the role
Amazon’s product detail page is where hundreds of millions of customers around the world decide what to buy every day. As one of the most widely used shopping experiences on the internet, it helps customers understand and compare products and influences 80% of purchases worldwide. This page improves the shopping for millions of customers while delivering billions of dollars in incremental sales.
We are looking for a Senior Software Development Manager to lead the Product Experience team within the Buying Experience (BuyX) organization. This team owns the "above-the-fold" evaluation experience on the Detail Page — the features customers use to understand a product before they add it to cart. That includes the Media Block (image gallery, videos, 3D), Title, Byline, Product Overview, Feature Bullets, Product Details and Description, the Twister and Twister+ variation-selection experience, Media Matrix etc. Our platforms are leveraged by more than 50+ teams across Amazon to contextualize the shopping experience based on different categories (softlines, books), marketplace, and program-specific experiences on top of them.
You will lead a team of software engineers (and their front-line managers) responsible for the vision, architecture, delivery, and operational health of these features across desktop, mobile web, and the Amazon Shopping app in 20+ marketplaces worldwide. You will own the multi-year technical roadmap in close partnership with Product, UX, Applied Science, and away-team leaders across categories (Softlines, Consumables, Automotive, Luxury, Amazon Business, and more). You will drive large, ambiguous investment areas, simplify above-the-fold information density on mobile, and lead the migration of our stack onto the next generation of platforms.
Key job responsibilities
- Own the multi-year roadmap and technical strategy for the Product Experience surface area on the detail page (Media Block, Title, Byline, Twister/Twister+, Media Matrix, Product Overview, Feature Bullets, Product Details, Product Description, CX Guardrails). Translate high-level BuyX and Core Shopping goals into a prioritized backlog with clear customer, business, and technical outcomes.
- Lead, hire, develop, and retain a high-performing engineering organization of software engineers and front-line managers. Raise the bar on hiring, coach engineers from SDE I through Principal, and grow the next generation of tech leads and managers. Own performance management, promotions, and succession planning for the team.
- Deliver customer-facing launches — from hypothesis and design through dial-up, bar-raiser review, and worldwide launch. Hold the team accountable to launch criteria on OPS, GCCP, CSales, latency, and defect guardrails, and to durable learnings even when experiments don't launch.
- Operate a large-scale, always-on service with a strong operational bar. Own uptime, latency, error budgets, on-call quality, event readiness (Prime Day, Black Friday, Big Billion Days), and root-cause resolution of COEs. Continuously reduce operational load through automation, better tooling, and simplification.
- 5+ years of engineering team management experience
- 10+ years of planning, designing, developing and delivering consumer software experience
- Experience partnering with product or program management teams
- Experience managing multiple concurrent programs, projects and development teams in an Agile environment
- Experience designing and developing large scale, high-traffic applications
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
We are looking for a Senior Software Development Manager to lead the Product Experience team within the Buying Experience (BuyX) organization. This team owns the "above-the-fold" evaluation experience on the Detail Page — the features customers use to understand a product before they add it to cart. That includes the Media Block (image gallery, videos, 3D), Title, Byline, Product Overview, Feature Bullets, Product Details and Description, the Twister and Twister+ variation-selection experience, Media Matrix etc. Our platforms are leveraged by more than 50+ teams across Amazon to contextualize the shopping experience based on different categories (softlines, books), marketplace, and program-specific experiences on top of them.
You will lead a team of software engineers (and their front-line managers) responsible for the vision, architecture, delivery, and operational health of these features across desktop, mobile web, and the Amazon Shopping app in 20+ marketplaces worldwide. You will own the multi-year technical roadmap in close partnership with Product, UX, Applied Science, and away-team leaders across categories (Softlines, Consumables, Automotive, Luxury, Amazon Business, and more). You will drive large, ambiguous investment areas, simplify above-the-fold information density on mobile, and lead the migration of our stack onto the next generation of platforms.
Key job responsibilities
- Own the multi-year roadmap and technical strategy for the Product Experience surface area on the detail page (Media Block, Title, Byline, Twister/Twister+, Media Matrix, Product Overview, Feature Bullets, Product Details, Product Description, CX Guardrails). Translate high-level BuyX and Core Shopping goals into a prioritized backlog with clear customer, business, and technical outcomes.
- Lead, hire, develop, and retain a high-performing engineering organization of software engineers and front-line managers. Raise the bar on hiring, coach engineers from SDE I through Principal, and grow the next generation of tech leads and managers. Own performance management, promotions, and succession planning for the team.
- Deliver customer-facing launches — from hypothesis and design through dial-up, bar-raiser review, and worldwide launch. Hold the team accountable to launch criteria on OPS, GCCP, CSales, latency, and defect guardrails, and to durable learnings even when experiments don't launch.
- Operate a large-scale, always-on service with a strong operational bar. Own uptime, latency, error budgets, on-call quality, event readiness (Prime Day, Black Friday, Big Billion Days), and root-cause resolution of COEs. Continuously reduce operational load through automation, better tooling, and simplification.
Basic qualifications
- 10+ years of engineering experience- 5+ years of engineering team management experience
- 10+ years of planning, designing, developing and delivering consumer software experience
- Experience partnering with product or program management teams
- Experience managing multiple concurrent programs, projects and development teams in an Agile environment
Preferred qualifications
- Experience partnering with product and program management teams- Experience designing and developing large scale, high-traffic applications
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.