Media Operations Manager, EMEA

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The Role

Within the Media Operations team, we’re looking for an experienced marketing Media Operations Manager with cross-media operational experience (such as organic & paid social operations, programmatic advertising, data measurement) to oversee campaign distribution success, govern vendor/agency resources, uphold our strict security measures, drive success metrics, and maintain the tools and systems we use to deliver operational excellence and exceptional media standards. 

Note: This is not a creative role— this is a role for someone deeply passionate about driving the complex and often unseen technical engines that bring big brands to global audiences.

This role goes far beyond day‑to‑day trafficking and request management. We’re looking for someone who can challenge the status quo and introduce new, scalable ways of working— whether that’s through new operational frameworks, AI‑driven efficiencies, or innovative resourcing models. We don’t just need doers; we need builders who can see around corners and design for what’s next.

The ideal candidate is equally comfortable in the weeds and at 30,000 feet: you’ve personally trafficked campaigns, but you’ve also architected systems, processes, or workflows from the ground up. You bring strong cross‑functional collaboration skills, a deep curiosity for the “why” behind the work, and hands‑on experience across major social platforms and creative formats. Experience doing this at scale in entertainment and/or tech is a strong plus.

Responsibilities

• Oversee social campaign delivery and asset posting on Social Platforms like Instagram, TikTok, YouTube, and X/Twitter across multiple regions (e.g. UK, Spain, Italy, Germany, Poland, etc.) at high scale/volume

• Oversee quality control/assurance (QC) needs

• Execute upon platform and campaign security needs, like overseeing account/platform access for internal and external users

• Engage with internal cross functional teams to identify, optimize and execute workflows that support regional marketing initiatives.

• Manage vendor/agency operations, workflow onboarding, training, monitoring, and escalations

• Continuously evolve our outsourcing and workflow models

• Exhibit outstanding stakeholder management skills and deliver results to internal partners in EMEA markets

• Expand our team’s operational scope in EMEA by influencing workflow adoption to increase work volume

• Partner with Technical Product & Program Management teams and Engineering to evaluate tooling solutions and tradeoffs

• Own intake and guidance for new regional programs and projects related to key objectives; includes expansion of creative formats, varied media channels and repeatable launch tasks.

• Model best in class project management capabilities with communication of milestones, roadblocks, optimization, key learnings

• Contribute to measurement methodology and operational frameworks that scale operational excellence

• Leverage data and user insights to drive decision making for new and existing work streams that deliver sustainable, high impact solutions

• Advocate, understand and communicate the company values

Qualifications

• Minimum 5+ years of Social Media Marketing, Ad Operations, Entertainment Ad Tech and/or Media Operations

• While not mandatory, relevant certifications are a big plus

• Has experience successfully working across multiple European markets simultaneously

• Being able to speak multiple languages is a plus

• Deep understanding of media platforms and formats

• Aptitude in application of social media security workflows and systems 

• Strength managing cross-functional relationship and projects while communicating progress

• Driven partnerships for tooling and workflow implementation, including issue resolution and end-to-end analysis

• Mastered simplifying complexity, managing large sets of assets and distributing with precision

• Data-driven approach to problem-solving and analysis; managing accountability for deliverables

• Identified and resolved advanced technical issues across internal/external toolsets, adeptly troubleshooting with key partners

• Experience with essential third party reporting and productivity tools (e.g. Sprinklr, Google Suite, Airtable, Monday.com, 1Password, Google Campaign Manager, etc.) 

• Demonstrated ability to operate effectively in ambiguity and willingness to pivot as needed

• Excellent verbal and written communication skills and exceptional attention to detail

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.