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IT Technician

Pattern · Brno, Czechia · Business Intelligence

Full-time

About the role

Pattern (Nasdaq: PTRN) is a leader in accelerating brands on global ecommerce marketplaces, leveraging proprietary technology and AI. Utilizing more than 91 trillion data points, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service, through products like 3P Accelerator, TikTok Shop, PXM, and ROI Hunter. Hundreds of global brands depend on Pattern's ecommerce acceleration platform every day to drive profitable revenue growth across 70+ global marketplaces, including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre.

ROI Hunter is Pattern's advertising technology platform, helping brands manage product-level performance across Meta, Google, Snap, TikTok, and now OpenAI's ChatGPT. Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come build with us. We want you to use your skills to push one of the fastest-growing companies in the US to the top of the list.

Pattern has been named one of the fastest-growing tech companies headquartered in North America by Deloitte and one of the best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek's Global Most Loved Workplaces®. 

Pattern (Nasdaq: PTRN) is a leader in accelerating brands on global ecommerce marketplaces, leveraging proprietary technology and AI. Utilizing more than 91 trillion data points, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service, through products like 3P Accelerator, TikTok Shop, PXM, and ROI Hunter. Hundreds of global brands depend on Pattern's ecommerce acceleration platform every day to drive profitable revenue growth across 70+ global marketplaces, including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre.

ROI Hunter is Pattern's advertising technology platform, helping brands manage product-level performance across Meta, Google, Snap, TikTok, and now OpenAI's ChatGPT. Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come build with us. We want you to use your skills to push one of the fastest-growing companies in the US to the top of the list.

Pattern has been named one of the fastest-growing tech companies headquartered in North America by Deloitte and one of the best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek's Global Most Loved Workplaces®. 
We need an IT Technician to keep our teams across Brno, London and Wroclaw supported and productive, from day one laptop setup through server to cloud migrations. If you like solving a genuinely wide range of problems and want room to grow into projects rather than only tickets, this is a good fit. This is a full time role and will work a hybrid schedule based in Brno, Czech Republic.

Frequently Asked Questions

    What is a day in the life of an IT Technician?
  • Support internal users across Brno, London, Wroclaw and other sites via tickets, chat, email and calls
  • Set new starters up with the right hardware, accounts and access on day one
  • Manage user accounts and permissions securely, following IT policy
  • Troubleshoot laptops, desktops, peripherals, networking and software across Windows, macOS and Google Workspace
  • Support asset management, including hardware lifecycle, purchasing and deployment
  • Participate in IT projects alongside day to day ticket resolution, including our ongoing server to cloud migrations
  • Contribute to automation and AI driven knowledge base initiatives

    • What will I need to thrive in this role?
  • Entry level to early career IT support aptitude, with genuine willingness to learn and take initiative
  • Comfortable handling stress and ambiguity. The team closed 5,300 tickets last quarter across 14 people, so volume is real
  • A basic technical foundation in IT support, with exposure to both Windows and macOS
  • Experience with SaaS applications, identity providers or device management tools is a plus
  • Exposure to on prem to cloud migrations is a plus
  • Comfortable working in a global, English speaking environment across time zones
    •   What does high performance look like?
  • Ticket backlog stays manageable and resolution times trend down over time
  • You engage with the same recurring issue less often because you are fixing root causes, not just symptoms
  • You volunteer for projects beyond reactive ticket work
    •     What is my potential for career growth? There are no formal IT levels or sub titles at Pattern. Everyone is enabled to grow at their own pace, and this role gives direct exposure to projects, not only reactive support, including the current server to cloud migration work.     What does success look like in the first 30, 60, 90 days? In your first 30 days, you are ramping on our tools, the ticket queue and the team's workflows. By 60 days, you are picking up recurring issues on your own and engaging less with the same problem twice, since you are fixing root causes. By 90 days, you are volunteering for projects beyond reactive ticket work, not just waiting to be assigned one.   What is the team like? You will work with the other IT Technicians and be supervised by Mike Hincks, our Director of IT. You will also be mentored by senior colleagues from your team, and meet with them on a regular basis to discuss your performance. This team is data driven and results oriented, but likes to help each other and work together. You will collaborate regularly with members of your team to implement actionable solutions. Ideas and input are encouraged from all members. 

Sounds great! What’s the company culture?

    We are looking for individuals who are:

  • Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.

  • Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.

  • Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.

  • Team of Doers- Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

What is the hiring process?

  • Initial interview with Pattern's talent acquisition team
  • Technical Interview with your potential colleagues
  • Final interview with Mike
  • Professional reference checks
  • Executive review
  • Offer

How can I stand out as an applicant?

  • Discuss professional accomplishments with specific data to quantify examples
  • Provide insights on how you can add value and be the best addition to the team
  • Focus on mentioning how you would be partner obsessed at Pattern
  • Share experience on any side projects related to data and analytics

Why should I work at Pattern?

Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include

  • 25 days of holiday

  • 3 paid sick days per year

  • Work from home allowance

  • Multisport card contribution

  • Free massage or physiotherapy appointment once per month

  • Company wide education budget for your development

  • Company and team events (online & offline)

    Pattern is committed to creating a diverse and inclusive environment. All employment decisions are based on business needs, job requirements, and individual qualifications, without discrimination based on race, gender, age, disability, sexual orientation, or any status protected by local law.