Order Partner Management Specialist, Order to Revenue Reporting (O2R)
Amazon Web Services Costa Rica Sociedad de Responsabilidad Limitada · Heredia, Costa Rica · Sales Operations Job Family
Full-time
About the role
Amazon Web Services (AWS) is the world's leading cloud computing platform, serving millions of customers across 190+ countries with scalable infrastructure and on-demand services. As organizations migrate to the cloud, many rely on AWS Professional Services for expert guidance.
The Order to Cash (O2C) Order and Partner Management team within AWS Professional Services (ProServe) enables global order processing, invoicing, revenue reporting and forecasting, and financial audit capabilities. We're seeking an experienced, self-directed Order and Partner Specialist to support our rapidly growing ProServe practice's internal and partner operations, offering unique exposure to ProServe operations while driving scalable solutions that accelerate enterprise cloud adoption.
In this role, you will:
-Manage daily operations across AWS contract enablement, project accounting, and external partner relationships, ensuring accurate project setup aligned with contracts and overseeing subcontracting policy governance
- Support field teams and sellers in creating agreements and executing customer-focused engagements while managing operational queues within established SLAs
- Partner with cross-functional teams (Sales, Delivery, Legal, Operations, Systems, Contracting, Billing, AR, Tax, Accounting, Finance, and external partners) to drive alignment and execution
- Develop reporting mechanisms and dashboards to monitor data quality, report program metrics to stakeholders, and drive process optimization through analysis, automation, and system improvement recommendations
- Troubleshoot operational issues, maintain Salesforce article documentation, and provide audit support
The successful candidate will bring proven Business Operations experience, strong stakeholder management and communication skills, a demonstrated ability to influence change in fast-paced, high-intensity environments, and a passion for shaping and optimizing operations within AWS's fastest-growing business.
Key job responsibilities
• Own Project accounting setup for Professional Services in EMEA and AMER regions
• Evaluate solutions for quality, business impact, and scalability
• Facilitate scoping meetings with subject-matter-experts and project leads
• Design and deliver training materials across platforms (Amazon Policy 2.0, Wiki, Training platforms)
• Develop scalable, reusable content for global audiences
• Monitor and improve organizational effectiveness as a trusted advisor
• Implement continuous improvements to Order and Partner Operations, sales, and program management
About the team
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
- Bachelor's degree in Finance, Economics, Statistics, Business, or a related field
- Experience in using Microsoft Excel to manipulate and analyze large sets of data
- Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
- Experience using ERP/CRM/Commission software, and various data warehouse systems
- Experience working in a sales or sales support role
- Experience working with or having knowledge of cloud computing and existing cloud technologies
- Experience working within a high-growth technology company
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The Order to Cash (O2C) Order and Partner Management team within AWS Professional Services (ProServe) enables global order processing, invoicing, revenue reporting and forecasting, and financial audit capabilities. We're seeking an experienced, self-directed Order and Partner Specialist to support our rapidly growing ProServe practice's internal and partner operations, offering unique exposure to ProServe operations while driving scalable solutions that accelerate enterprise cloud adoption.
In this role, you will:
-Manage daily operations across AWS contract enablement, project accounting, and external partner relationships, ensuring accurate project setup aligned with contracts and overseeing subcontracting policy governance
- Support field teams and sellers in creating agreements and executing customer-focused engagements while managing operational queues within established SLAs
- Partner with cross-functional teams (Sales, Delivery, Legal, Operations, Systems, Contracting, Billing, AR, Tax, Accounting, Finance, and external partners) to drive alignment and execution
- Develop reporting mechanisms and dashboards to monitor data quality, report program metrics to stakeholders, and drive process optimization through analysis, automation, and system improvement recommendations
- Troubleshoot operational issues, maintain Salesforce article documentation, and provide audit support
The successful candidate will bring proven Business Operations experience, strong stakeholder management and communication skills, a demonstrated ability to influence change in fast-paced, high-intensity environments, and a passion for shaping and optimizing operations within AWS's fastest-growing business.
Key job responsibilities
• Own Project accounting setup for Professional Services in EMEA and AMER regions
• Evaluate solutions for quality, business impact, and scalability
• Facilitate scoping meetings with subject-matter-experts and project leads
• Design and deliver training materials across platforms (Amazon Policy 2.0, Wiki, Training platforms)
• Develop scalable, reusable content for global audiences
• Monitor and improve organizational effectiveness as a trusted advisor
• Implement continuous improvements to Order and Partner Operations, sales, and program management
About the team
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Basic qualifications
- 4+ years of using Microsoft Excel to manipulate and analyze large sets of data experience- Bachelor's degree in Finance, Economics, Statistics, Business, or a related field
- Experience in using Microsoft Excel to manipulate and analyze large sets of data
- Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
- Experience using ERP/CRM/Commission software, and various data warehouse systems
Preferred qualifications
- Experience in accounting with accruals and receivables- Experience working in a sales or sales support role
- Experience working with or having knowledge of cloud computing and existing cloud technologies
- Experience working within a high-growth technology company
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.