Learning & Development Business Partner, Global Operations Learning & Development (GOLD) LATAM Go to Market Team
Amazon Servicos de Varejo do Brasil Ltda. · Sao Paulo, Brazil · Human Resources
Full-time
About the role
Amazon is seeking a skilled, motivated, and customer-obsessed Learning Business Partner to support our Global Operations Learning & Development initiatives in LATAM.
This role will support our Go-to-Market team, responsible for driving learning solutions that enable operational excellence across Brazilian operations. You will serve as a partner bridging the gap between operations leaders, HR, and product teams — helping to identify, develop, and implement effective learning solutions while ensuring continuous improvement and measurable business impact.
The ideal candidate is a passionate customer and learner advocate who communicates clearly and concisely in a way that motivates others to action. You bring proven capabilities in managing projects, demonstrate attention to detail, and effectively manage competing priorities. You are a self-starter with a high level of flexibility, commitment, and the ability to continuously improve the process of managing learning and talent development activities across Brazil operations.
Key job responsibilities
- Work with the central product function to conduct comprehensive learning needs analyses to identify skill gaps and development opportunities across Brazil operations
- Translate business challenges into learning requirements and opportunities
- Partner with operations leaders to understand strategic priorities and align learning solutions accordingly
- Collaborate with product teams to communicate learning requirements and ensure solutions meet business needs
- Drive rapid deployment and acceleration of learning initiatives to meet business demands
- Lead end-to-end implementation of learning solutions across designated Brazilian sites
- Create and maintain execution roadmaps to ensure timely delivery of learning programs
- Track performance metrics and drive continuous improvement of learning programs
- Develop and execute change management strategies to drive program adoption
- Maintain stakeholder communications to a high standard of clarity and professionalism, in both Portuguese and English
About the team
Global Operations Learning & Development (GOLD) supports Amazon's vision to be Earth's most customer and employee-centric company by driving workforce development across Worldwide Operations. GOLD delivers onboarding, leadership development, and continuous learning experiences for frontline employees, leaders, and HR professionals — equipping them with the skills to drive operational excellence and meaningful employee interactions throughout the employee lifecycle.
- Experience in stakeholder and communication management
- Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment
- Experience creating and implementing large-scale programs
- Speak, write, and read fluently in English at C1 level or above
- experience in an HR Business Partner, Learning & Development, or people-related function
- Strong analytical and problem-solving skills
- Experience with adult learning instructional design methods and best practices
- Experience with AI tools or technology-enabled solutions to drive efficiency in planning, communications, or reporting
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
This role will support our Go-to-Market team, responsible for driving learning solutions that enable operational excellence across Brazilian operations. You will serve as a partner bridging the gap between operations leaders, HR, and product teams — helping to identify, develop, and implement effective learning solutions while ensuring continuous improvement and measurable business impact.
The ideal candidate is a passionate customer and learner advocate who communicates clearly and concisely in a way that motivates others to action. You bring proven capabilities in managing projects, demonstrate attention to detail, and effectively manage competing priorities. You are a self-starter with a high level of flexibility, commitment, and the ability to continuously improve the process of managing learning and talent development activities across Brazil operations.
Key job responsibilities
- Work with the central product function to conduct comprehensive learning needs analyses to identify skill gaps and development opportunities across Brazil operations
- Translate business challenges into learning requirements and opportunities
- Partner with operations leaders to understand strategic priorities and align learning solutions accordingly
- Collaborate with product teams to communicate learning requirements and ensure solutions meet business needs
- Drive rapid deployment and acceleration of learning initiatives to meet business demands
- Lead end-to-end implementation of learning solutions across designated Brazilian sites
- Create and maintain execution roadmaps to ensure timely delivery of learning programs
- Track performance metrics and drive continuous improvement of learning programs
- Develop and execute change management strategies to drive program adoption
- Maintain stakeholder communications to a high standard of clarity and professionalism, in both Portuguese and English
About the team
Global Operations Learning & Development (GOLD) supports Amazon's vision to be Earth's most customer and employee-centric company by driving workforce development across Worldwide Operations. GOLD delivers onboarding, leadership development, and continuous learning experiences for frontline employees, leaders, and HR professionals — equipping them with the skills to drive operational excellence and meaningful employee interactions throughout the employee lifecycle.
Basic qualifications
- Speak, write, and read fluently in English- Experience in stakeholder and communication management
- Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment
- Experience creating and implementing large-scale programs
- Speak, write, and read fluently in English at C1 level or above
- experience in an HR Business Partner, Learning & Development, or people-related function
- Strong analytical and problem-solving skills
Preferred qualifications
- Bachelor's degree or equivalent in Instructional Design, Adult Learning, Learning Design Principles, Learning Science, Educational Psychology or a related field- Experience with adult learning instructional design methods and best practices
- Experience with AI tools or technology-enabled solutions to drive efficiency in planning, communications, or reporting
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.