Communications Strategist, Amazon Design Excellence
Amazon.com Services LLC · Seattle, WA · Design
Full-time
About the role
Amazon Design Excellence is seeking a talented, creative and experienced Design Program Manager of Communications & Content to join our team as we work to create thriving conditions for design and creative excellence at Amazon. This role will own and evolve the communications strategy for Amazon’s design community, driving the full lifecycle of internal and external communications — from producing the monthly design newsletter and managing the Amazon.Design website, to identifying and launching new channels that expand our reach and activate our community. The right candidate will be equal parts operator and strategist: someone who can ship a polished newsletter in the morning and pitch a bold new content strategy in the afternoon.
Key job responsibilities
Key job responsibilities
Communications Operations & Execution
Own the end-to-end production of the Amazon Design monthly newsletter, including content sourcing, writing/editing, formatting, and distribution to the design community
Draft and send regular communications (emails, announcements, updates) to designers across Amazon
Develop and execute event communications strategy
Manage updates to the Amazon Design internal hub and external website, coordinating directly with partners to scope, prioritize, and ship changes
Maintain and evolve communications templates, distribution lists, and operational cadences to ensure consistency and reliability
Strategic Channel Expansion
Develop and execute a communications strategy that expands ADX's reach beyond existing channels — identifying new internal and external marketing opportunities to engage designers where they are
Evaluate and recommend new platforms, formats, and content types to grow audience and deepen engagement
Define success metrics for communications initiatives and use data to iterate on what's working
Build the case for investment in new channels, presenting recommendations to leadership
Content Creation & Agency Management
Edit and elevate content from across the design organization, ensuring quality, voice consistency, and alignment with our brand
Produce scrappy, effective content that drives engagement — the kind that gets people talking and activating across the community
Identify when external support is needed and manage agency relationships to supplement content production, ensuring quality output on time and on budget
Community Activation & Engagement
Partner closely with Community, Events, and External Reputation leads to ensure communications amplify and reinforce programs
Drive engagement across Slack channels, internal forums, and other community touchpoints — creating moments that spark conversation and connection
Track and report on community engagement metrics, using insights to refine communications approach
- Experience in UX research
- Experience leading large projects through the full product development life cycle in a large, cross-functional team
- Experience with web-based design tooling and project management software (Jira, Wrike, Workfront, etc.)
- Experience working and contributing to project playbooks, building schedules, managing issues/risks, establishing communication plans and stakeholder management
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
USA, WA, Seattle - 83,100.00 - 145,400.00 USD annually
Key job responsibilities
Key job responsibilities
Communications Operations & Execution
Own the end-to-end production of the Amazon Design monthly newsletter, including content sourcing, writing/editing, formatting, and distribution to the design community
Draft and send regular communications (emails, announcements, updates) to designers across Amazon
Develop and execute event communications strategy
Manage updates to the Amazon Design internal hub and external website, coordinating directly with partners to scope, prioritize, and ship changes
Maintain and evolve communications templates, distribution lists, and operational cadences to ensure consistency and reliability
Strategic Channel Expansion
Develop and execute a communications strategy that expands ADX's reach beyond existing channels — identifying new internal and external marketing opportunities to engage designers where they are
Evaluate and recommend new platforms, formats, and content types to grow audience and deepen engagement
Define success metrics for communications initiatives and use data to iterate on what's working
Build the case for investment in new channels, presenting recommendations to leadership
Content Creation & Agency Management
Edit and elevate content from across the design organization, ensuring quality, voice consistency, and alignment with our brand
Produce scrappy, effective content that drives engagement — the kind that gets people talking and activating across the community
Identify when external support is needed and manage agency relationships to supplement content production, ensuring quality output on time and on budget
Community Activation & Engagement
Partner closely with Community, Events, and External Reputation leads to ensure communications amplify and reinforce programs
Drive engagement across Slack channels, internal forums, and other community touchpoints — creating moments that spark conversation and connection
Track and report on community engagement metrics, using insights to refine communications approach
Basic qualifications
- Experience as a Producer, UX Program Manager, Research Program Manager, or similar role in a user experience or design team- Experience in UX research
- Experience leading large projects through the full product development life cycle in a large, cross-functional team
- Experience with web-based design tooling and project management software (Jira, Wrike, Workfront, etc.)
Preferred qualifications
- Experience communicating complex ideas to technical and non-technical audiences- Experience working and contributing to project playbooks, building schedules, managing issues/risks, establishing communication plans and stakeholder management
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 83,100.00 - 145,400.00 USD annually