Email Support Specialist

Salary: R29 000 – R32 000 per month

Remote Recruitment is hiring an Email Support Specialist for a UK-based employer, fully remote from South Africa. You will own a UK company’s email support queue — clear written answers, tidy ticket hygiene and response times that hold.

This suits a strong writer who likes resolving things properly the first time and wants a long-term career with a UK business from home in South Africa.

Key responsibilities

• Answer customer emails clearly and accurately within agreed response times
• Investigate issues and follow them through to resolution
• Keep ticket records, tags and notes accurate
• Escalate complex cases with a clear written summary
• Spot recurring problems and flag them to the team
• Contribute to help articles and saved reply templates

What you'll need

• Experience in an email, ticket or written customer support role
• Experience with a helpdesk tool such as Zendesk, Freshdesk or Intercom
• Excellent written English with a natural, professional tone
• Comfortable working to response-time targets
• A reliable fibre connection, a working laptop and a quiet place to work

Nice to have

• Experience supporting a UK or international customer base
• Familiarity with a knowledge base or help centre
• Experience with live chat alongside email

What's on offer

• 100% remote — work from anywhere in South Africa
• Working hours of 09:00–17:00 UK time (11:00–19:00 SAST), Monday to Friday
• Long-term placement with a stable UK employer
• Ongoing support from the Remote Recruitment team throughout your placement

If this sounds like your kind of role, apply with your CV and we'll be in touch.

Originally posted on Himalayas