Viewer Advocacy Operations Manager (Customer Service)

About the role

Description Workplace: White City, London - 2 days a week in the office The role As the Viewer Advocacy Operations Manager, you will serve as the operational bridge between our internal business and our outsourced business process outsourcing (BPO) partners. Sitting on the client side, you are responsible for the day-to-day and week-to-week performance of our vendor teams. Your core mandate is to ensure the vendor consistently meets or exceeds Service Level Agreements (SLAs), quality standards,...