Program Manager II, NAST GoCarts Management , Scheduling Transfers And Reusables
Amazon.com Services LLC · Washington, DC · Program Management
Full-timeLead
About the role
Come build the version of GoCarts logistics that schedules itself. Every day, our network moves tens of thousands of GoCarts between fulfillment, sortation, and repair sites, and every one of those moves is a promise, that the right GoCarts show up at the right site before it runs short. When that promise is at risk, the GoCarts scheduling team is the one that catches it. We're good at catching. We need a Program Manager to help us build for the day we don't have to.
GoCarts scheduling is the layer that keeps the network solvent in reusable assets. We own the proactive planning that places GoCarts before sites feel the gap, the reactive intervention that resolves shortages in real time, and — this is the part that matters — the mechanisms that make those interventions unnecessary. Our hardest problems aren't scheduling problems. They're throughput, visibility, and signal problems, and we're moving the whole program from reactive execution to proactive, data-driven decision-making.
In this role you will:
Own outcomes, not status decks.
Build mechanisms, not workarounds.
Automate what you touch.
Turn bottlenecks into asks leadership can act on.
Key job responsibilities
- Own the end-to-end health of the GoCarts scheduling program across proactive and reactive tracks, and the metrics that define it: asset solvency, defective-asset rate, trailer dwell, and fill rate.
- Drive peak-season readiness, including solvency targets, defective-asset reduction, injection plans, and contingency strategy, and manage the tradeoffs between them.
- Diagnose true network constraints, separating the real bottleneck (for example, repair throughput) from the symptom (scheduling), and build the data and business case to resolve it with the right owners.
- Manage cross-functional dependencies with repair and capacity partners, holding partner commitments to committed dates and escalating risk clearly and early.
- Close data-visibility gaps with partner data teams, improving scan compliance and site-level inventory signals so scheduling runs on actuals rather than assumption.
- Partner with science and automation teams to advance the roadmap toward continuous demand-versus-inventory detection, alerting, and model-driven resolution.
- Author crisp, data-backed narratives for senior leadership that frame risk, ownership, the ask, and the plan forward.
- Develop and own KPI reporting across the program portfolio, with clear visibility into milestones and performance.
- Experience working cross functionally with tech and non-tech teams
- Experience using data and metrics to determine and drive improvements
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Experience with advanced use of SQL for data mining and business intelligence, or experience troubleshooting problems and offering solutions to streamline complex challenges
- Master's degree, or MBA in supply chain management, operations, engineering, analytics or related field
- Experience with advanced use of SQL for data mining and business intelligence, or experience in creating process improvements with automation and analysis
- Experience working in a fast-paced and ambiguous environment, or experience in building financial and operational reports/data sets that inform business decision-making
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
USA, AZ, Tempe - 74,200.00 - 129,800.00 USD annually
USA, WA, Bellevue - 82,700.00 - 129,800.00 USD annually
GoCarts scheduling is the layer that keeps the network solvent in reusable assets. We own the proactive planning that places GoCarts before sites feel the gap, the reactive intervention that resolves shortages in real time, and — this is the part that matters — the mechanisms that make those interventions unnecessary. Our hardest problems aren't scheduling problems. They're throughput, visibility, and signal problems, and we're moving the whole program from reactive execution to proactive, data-driven decision-making.
In this role you will:
Own outcomes, not status decks.
Build mechanisms, not workarounds.
Automate what you touch.
Turn bottlenecks into asks leadership can act on.
Key job responsibilities
- Own the end-to-end health of the GoCarts scheduling program across proactive and reactive tracks, and the metrics that define it: asset solvency, defective-asset rate, trailer dwell, and fill rate.
- Drive peak-season readiness, including solvency targets, defective-asset reduction, injection plans, and contingency strategy, and manage the tradeoffs between them.
- Diagnose true network constraints, separating the real bottleneck (for example, repair throughput) from the symptom (scheduling), and build the data and business case to resolve it with the right owners.
- Manage cross-functional dependencies with repair and capacity partners, holding partner commitments to committed dates and escalating risk clearly and early.
- Close data-visibility gaps with partner data teams, improving scan compliance and site-level inventory signals so scheduling runs on actuals rather than assumption.
- Partner with science and automation teams to advance the roadmap toward continuous demand-versus-inventory detection, alerting, and model-driven resolution.
- Author crisp, data-backed narratives for senior leadership that frame risk, ownership, the ask, and the plan forward.
- Develop and own KPI reporting across the program portfolio, with clear visibility into milestones and performance.
Basic qualifications
- 3+ years of program or project management experience- Experience working cross functionally with tech and non-tech teams
- Experience using data and metrics to determine and drive improvements
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Experience with advanced use of SQL for data mining and business intelligence, or experience troubleshooting problems and offering solutions to streamline complex challenges
Preferred qualifications
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- Master's degree, or MBA in supply chain management, operations, engineering, analytics or related field
- Experience with advanced use of SQL for data mining and business intelligence, or experience in creating process improvements with automation and analysis
- Experience working in a fast-paced and ambiguous environment, or experience in building financial and operational reports/data sets that inform business decision-making
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, AZ, Tempe - 74,200.00 - 129,800.00 USD annually
USA, WA, Bellevue - 82,700.00 - 129,800.00 USD annually