Sr. Training Ops Specialist

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Amazon Web Services provides a highly reliable scalable low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world. To meet the growing demand for AWS Services across the globe we need exceptionally talented bright and driven people. If you have excellent organizational and communication skills a passion for working in a fast paced dynamic environment and a desire to provide exceptional customer service we'd like to speak with you!

Here's your chance to join our Global Delivery team as a Sr. Training Operations Specialist in the AWS Training & Certification. In this role you will orchestrate the day to day operations of regions/verticals within EMEA. You will be a self-starter who can complete complex tasks and projects quickly with little to no guidance. You are able to react with appropriate urgency to situations that require a quick turnaround switch gears at a moment's notice and take effective action without having to know the total picture.

Key job responsibilities
Operational Rigor & Productivity
• Orchestrate the full lifecycle of virtual and in-person training deliveries across EMEA - including contracting trainer resourcing Learning Management System (LMS) setup and billing to ensure a seamless experience for customers.
• Process digital team subscription ensuring timely customer provisioning and access to AWS Skill Builder.
• Evaluate all incoming training requests and assign authorized trainers to match customer needs while maximizing utilization across the region.
• Support trainer shuffles and class rescheduling to ensure delivery continuity. Manage trainer time blocks and availability in LMS.
• Monitor internal hotline channels quickly assess available training options and provide actionable recommendations to Trainers/ Training Delivery Managers when last-minute changes occur (e.g. travel delays trainer unavailability) minimizing disruption to the delivery/customer.
• Maintain high levels of data accuracy across all relevant sources (LMS Salesforce working tools) to ensure reliable billing business metrics reporting and executive decision-making globally.
• Manage end-of-month training delivery billing and support Accounts Payable/Accounts Receivable functions for procurement and billing inquiries ensuring on-time and accurate revenue recognition.
• Identify design and implement programs and initiatives to improve operational workflows with limited guidance raising the bar on efficiency and scalability.
• Maintain current working knowledge of key programs platforms and tools (Funding SharePoint LMS Instructor Schedule Salesforce reporting dashboards) and champion adoption of process improvements.
Stakeholder Management & Cross-Functional Collaboration
• Liaise with cross-functional business teams to support training engagements: including Legal Finance Accounting Tax Compliance Pricing Training Delivery and Sales Operations teams to ensure contractual and regulatory alignment.
• Partner with Training Delivery Managers and Sales teams to support the training delivery business aligning schedules and trainer resources with pipeline demand and priorities.
• Work closely with the Training Delivery Team to manage and optimize trainers' schedules - confirming cancelling and rescheduling engagements - while proactively communicating changes and maintaining relationship trust.
• Manage relationships with external training vendors and freelance trainers coordinating class delivery assignments and ensuring alignment with scheduling needs.

About the team
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic qualifications

- Minimum of five (5) years of experience in a team coordination position.
- Exceptional written, verbal, and interpersonal communication skills. Fluent written and spoken English and Spanish.
- Positive, proactive and able to always exercise great judgment.
- Experience in following legal and finance processes related to vendor (supplier or customer) engagements, such as contract and Non-Disclosure Agreement issuance and signature, PO management (both incoming and outgoing), invoicing and billing.

Preferred qualifications

- Recent experience in a fast-paced, multinational technology company.
- Experience in trainer resource management, scheduling or operations support.
- Exceptional attention to detail, even in highly ambiguous and fast paced environment.
- Strong judgement and instincts. Effectively prioritizes competing training requests; understands when to escalate for definitive prioritization or validation of own recommendations.
- Knowledge and/or hands-on experience with a Learning Management System (LMS) and CRM software (e.g Salesforce).
- Business communication (written and spoken) proficiency in Spanish and English; additional EMEA languages (French, German, Arabic) are a plus.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.